You know, words are so powerful - more than most of us realize, I suspect. They resonate and last - sometimes for years. Some people let the words fly based on a passing emotion, especially when angry. Later, when they realize how the power of those words may have impacted the other person, they might apologize sincerely... but the sting is still there. It lasts. Do that enough times, and the other person might believe in the power of the sting more than the power of the apology and stop responding. The origin of the anger and the resentment depends on the rapport of the people. Could be a clash of personalities. Could be projections from childhood! Could be someone is overly sensitive. Could be someone is not sensitive enough. This is why it's better to assume innocence. Might have nothing to do with you. Might have everything to do with you. Just because we believe we are spiritual doesn't mean we never behave like jerks! Lol.
On the other topic, I find that on the web, when one invites a stranger to correspond privately they sometimes feel at liberty to say completely inappropriate things - especially men. Declarations of romantic love! Unasked for advice based on not much! Temper tantrums, etc. For some - not all - there is a sense of instant intimacy that is mostly imagined. I don't like that. Getting to know people takes time. Not saying you personally would do such things, but it's sort of a habit I've developed. I prefer to get to know people out in the open first. I suspect I lived in Victorian times once - lol! Am kind of old fashioned.
The owl is beautiful - like you said, the eyes are very human-like. Sensitive. There is something lonely about it. No, not lonely, raw. Do you know who painted it? The colors are washed out. The focus is the eyes. I think you nailed it in your description. I see the same things.
