Message #10873

[guest88]

i think you shouldnt apologize if you dont mean it. i was taught and, am still learning, forgiveness is something you earn- not expect. why say your sorry if you dont even mean it, why give someone the benefit of the doubt for being wrong ? the other day i had a guest demand i apologize. i couldn't believe i had to apologize to someone for their own ignorance and impatience. instead i told that person to have a nice day and walked away. he chased me down and told my manager. can you believe how ridiculous he sounded when he told my manager and with such frustration, "he told me to have a nice day!" the man even tried making my manager force me to apologize. i wanted to say, "i'm so sorry your impatient and are having such a miserable time. i'm sorry everything came out the way you asked. and i'm sorry i forgot to wipe your ass on the way out." ok sorry. i didn't say these things, instead i walked away. i'm hoping he can see in some way how he might have been wrong. but if he can't then i dont care anymore, starting after this post. point being, you don't necessarily reward a child for being in the wrong. i'm not going to apologize to someone for hitting my car. what service to harmony are you doing by providing them with an insincere response. i'd either defend myself or immediately detach from the situation without a word. hopefully one of these two options gives the other something to think about- hopefully learn from. but apologizing to someone else for being wrong could mean your helping them repeat their mistake.